Privacy Policy

Outlook Psychology is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We collect personal information necessary to provide psychological services, including your name, date of birth, contact details, emergency contact, Medicare/DVA/private health fund details, referral information, and health information such as clinical notes, assessment results, and session records.

How we collect it

We collect information directly from you, through intake forms, during appointments, and via telehealth sessions. We may also receive information from referring GPs, other health professionals, or third parties such as WorkCover or the NDIS, with your consent.

Why we collect it

We use your information to provide psychological treatment and support, communicate with you about appointments, process Medicare and health fund claims, meet our legal and professional obligations (including record-keeping requirements under AHPRA and the Psychology Board of Australia), and, where relevant, liaise with referrers or funding bodies with your consent.

How we store and protect it

Your information is stored securely in [name of practice management software], an Australian-hosted, encrypted cloud-based system. Access is limited to staff directly involved in your care. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Disclosure to third parties

We do not share your information with third parties except: with your consent, where required to process a claim (e.g. Medicare, DVA, your health fund, WorkCover), where required by law, or where necessary to prevent a serious threat to your or someone else's health or safety.

Access and correction

You may request access to your health records at any time by contacting us in writing at [contact email]. We will respond within a reasonable timeframe. If you believe your information is incorrect, you may request a correction.

Retention of records

We retain client records for a minimum of 7 years from the date of your last appointment. If you were a minor when treated, we retain records until you turn 25, or for 7 years after your last appointment, whichever is longer.

Website and cookies

Our website may use cookies and analytics tools to improve user experience. No health information is collected through general website browsing.

Complaints

If you have concerns about how we've handled your personal information, please contact us at [contact email/phone]. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Outlook Psychology
Telehealth service, Australia Wide
Phone: 1300 007 865
Email: admin@opgove.com.au

Last updated: 28 September 2026